We talked about this at length in the Guy Raz NPR interview. Looks like Business Insider just picked up the story, too.
But I'll never forget that moment with Steve and his therapist -- I'd seen Steve cry before, but never like this, he was so vulnerable and heartfelt.
It hit me, hard, and I knew I had to forgive him. There's a great verse in Luke: "If your brother sins against you, rebuke them; and if they repent, forgive them."
It's easier said than done, but at the moment I saw just how remorseful he was and knew what I had to do.
It was one of the best decisions I ever made.